Learning Objectives
- Prioritize safety in future communications by focusing on the most critical and time sensitive subjects.
- Learn how to be a leader from within your working group, by harnessing the organic growth that comes from internal unofficial leadership.
- Improve your communication reach by learning the differences in communication styles between the four generations that are currently in the work force and how to utilize each one.
- Apply all these skills to build your own leadership role, promote trust within your organization, and move toward a “just culture.”
- Earn four hours of credit for Human Factors training and IA Refresher training from the FAA under 14 CFR Part 65.93(a)(4). FAA course acceptance number C-IND-IM-191007-K-012-001(b).
Course Description
The Modern Maintenance Communications course is a four-module, 4-hour accredited and interactive human factors training program that challenges aviation maintenance technicians and managers to understand the crucial relationships between communications, leadership, and trust, and how they are crucial in establishing a Just Culture in the maintenance environment. The course starts with a refresher on the basics of effective communications and the barriers that could impede communications on every task, every job, and during shift handovers. Lesson 2 examines the basic tenants of leadership, leading oneself, and influencing others. Lesson 3 explores the different generations that exist in today’s workforce and the communications and leadership challenges/opportunities they bring. We wrap up the course by examining the important relationship between trust, communications, and leadership and how they are crucial to establishing a “just culture” in the maintenance environment.