| As we
emerge from the pandemic, we are faced with managing higher levels of
reactive behavior in us and our clients. Emotional intelligence is more
critical than ever. In this interactive session, Dr. Nugent explores how our
automatic functioning can get in the way of our professional and personal
relationships. The session will also offer exercises to help expand each of
the four elements of emotional intelligence, so your emotions are working for
you and not against you. Objectives: • Understand the four dimensions of emotional intelligence and how they are behaviorally displayed. • Identify how the current business environment promotes reactive behaviors in you and your clients. • Practice techniques to create a non-anxious presence which is essential in moving away from reactive behaviors and having greater influence. |