Please note that access to this course expires 60 days after purchase.
Members: $75Nonmembers: $100.00
Natural disasters, medical emergencies, mental health issues, trauma—even the most organized international student and scholar office can be shaken and thrown into chaos by an unexpected crisis. While providing assistance in these situations, ISSS advisers are aware of the potential for cross-cultural misunderstanding and miscommunication, but do not always have the skills or tools to overcome these challenges. This webinar demonstrates the importance of creating an ISSS crisis management plan and provides ISSS advisers with proven techniques to navigate cultural differences and improve communication with students and scholars to ensure that they get the assistance they need.
Join Ellen Dussourd and Elizabeth Barnum as they use case-based scenarios to take you through the process of how to discuss situations where you need to ask sensitive questions. They provide guidance on creating action plans, identifying valuable resources, providing emotional and practical support to students and others, gathering necessary cross-cultural information, and coordinating with partners both on and off your campus.
OBJECTIVES
- Understand the role of a well-developed crisis plan in helping you to effectively handle the cross-cultural dimensions of a crisis
- Identify personal attributes that will serve you well in managing a crisis with cross-cultural overtones
- Improve techniques for obtaining helpful cross-cultural information and identifying supportive campus and community resources during a crisis
- Provide practical and emotional support to international students and scholars throughout the crisis