This course is eligible for ACMPE, CME and CEU credit.
Description
This comprehensive online course is designed to equip
individuals with the essential knowledge and skills needed to excel in front
office roles within medical practices. Whether you are a new entrant to the
healthcare industry or seeking to enhance your existing skills, this course
provides a deep dive into the critical aspects of front office operations in
medical settings. Participants will gain insights into patient interactions,
appointment scheduling, medical billing, electronic health records (EHR) management,
and effective communication within medical practices. Through a combination of
engaging content, practical scenarios, and interactive assessments, learners
will emerge with the confidence and competence to contribute effectively to the
smooth functioning of any medical front office. By the end of this course,
participants will have the skills and knowledge required to thrive in front
office roles in medical practices, making valuable contributions to the overall
efficiency and patient experience within healthcare organizations.
Learning Objectives
This course will provide you with the knowledge to:
- Describe communication techniques for greeting and interacting with patients in a medical office setting
- Identify how to navigate challenging situations with empathy and professionalism, enhancing patient satisfaction and trust
- Gain proficiency in appointment scheduling, including managing appointments, handling cancellations, and prioritizing urgent cases
For detailed continuing education credit information, click here.
