Essentials of Operations Management

This course is eligible for ACMPE and CEU credit.

Description
Essentials of Operations Management is part of the Essentials of Group Practice Management course.

New and existing medical personnel need to have a basic understanding of operations management for the medical practice to succeed. Arm yourself with the business know-how needed to develop operations plans, compensation methodologies, needs assessments, clinical pathways, benchmarking, facility management, and marketing and communications plans.

Learn the essentials, including how to:

• Establish, communicate, implement, and monitor production and compensation standards for all physician and nonphysician provider staff
• Implement and/or support organization leadership management of clinical staff conduct and performance expectations of programs
• Analyze the elements of medical practice business operations
• Clarify the role of marketing and communications in a well-run practice
• Identify the essentials of purchasing, outsourcing, and facilities management
• Develop and maintain appropriate internal communication pathways for clinical and nonclinical staff
• Define a technology plan that establishes the criteria for selection and implementation of information technology, including computer systems, internet strategies, and telecommunications
• Plan and design a technology security process to protect patient and practice data systems
• Manage medical information systems, including medical records, medication administration, and healthcare-related document storage
• Develop and implement processes to comply with mandated reports of specified patient issues to regulatory agencies
• Utilize a quality improvement tool to develop a clinical pathway
• Develop and oversee patient satisfaction and customer service programs

This course represents one of the six performance domains as defined in the Body of Knowledge for Medical Practice Management, 4th Edition.

Self-study course:

• Available for a year from the first time you log in to your course
• Choose your own schedule and pace

Engaging, up-to-date content to maximize learning:

• Multimedia, videos, and animation
• Interactive quizzes and real-life problem-solving scenarios
• Identification of learning gaps and additional resources to close those gaps
• The ability to take notes within the course platform and print for future reference

To provide you maximum scheduling flexibility, this course is divided into several short segments, allowing you to complete one or more at a time.

Who should participate?

• Members studying for the ACMPE certification exams
• New/Intermediate practice managers/administrators