A basic introduction to the moving industry suitable for new recruits, part-time and seasonal staff members.
The course covers:
- Why Do We Move
- Move Types
- Phases Of A Move
- Business Communication Skills
- Professional Phone Handling
- Introduction to Transport & Forwarding
- Truck Transport
- Rail Transport
- Sea Shipment
- Air Shipment
Course Objectives:
- Identify key events that trigger moving which make it such a stressful activity
- Learn the importance of empathy in customer service
- Teach importance of professional business communication
- Introduce move types and the phases of a move
- Introduce various modes of transport