**Presented at the 2022 CMSA Annual Conference**
*** RN and CCM credits ***
Patient safety is a priority for
healthcare providers in all healthcare settings. A core component of care
impacting patient safety is the medication reconciliation process. As defined
by the Institute for Healthcare Improvement (IHI) medication reconciliation has
three steps: verification, clarification, and reconciliation. The collection of the patient’s medication
history is the first step yet often the most challenging. Initiatives focused
upstream in the medication reconciliation process is critical for all members
of the care coordination team to improve patient safety across care
transitions. Despite preventable
medication errors occurring in 3.3 million outpatients visits annually, the
existing body of literature on the medication reconciliation process,
specifically medication history collection, is concentrated on acute care
settings. Given ambulatory care visits are more prevalent and occur both
in-person and virtual, it is important to focus on this care delivery setting
to improve the quality of each client’s medication history. Learners will be able to recognize the
importance of a client’s medication history. Key elements when obtaining a
medication history such as client interview techniques, sources and the
hierarchy of medication information and documentation best practices will be
introduced. Opportunities for the case
manager to identify client care needs and advance practice using the medication
history will be reviewed. Case managers
are uniquely positioned in the ambulatory setting, often interacting with
clients between provider encounters. These enhanced touchpoints allow case
managers to identify and coordinate care to improve safety and quality.
Case-based discussion and assessment will be utilized to apply session
learnings, specifically on patient interview techniques and the case manager
role. This program will also allow the
novice learner to perform a self-assessment of their current knowledge of the
medication history process.*** RN and CCM credits ***
OBJECTIVES:
1.Recognize the importance of a client’s medication history.
2.Describe key elements to obtain a complete and accurate medication history.
3.Identify opportunities for case managers to use the medication history to improve client care.
PRESENTER PROFILES:
Donna Walsh
John Flaherty, MBA