Led by Debbie Boone, this course aims to help veterinary professionals excel in client service by integrating hospitality principles to foster stronger client-pet-practice relationships. Focused on the critical role of emotional intelligence, empathy, and active listening, participants will learn how to effectively communicate and manage difficult situations, ensuring clients feel heard, valued, and satisfied. The course emphasizes the importance of personalized service, anticipation of client needs, and keen observation to enhance the overall client experience.
Veterinary professionals will gain skills to not only improve communication and problem-solving abilities but also to increase client compliance and trust, leading to better care for pets and a more positive work environment. Through practical examples, Debbie Boone will help learners with the skills to create a welcoming and understanding atmosphere in their practice, turning satisfied clients into loyal advocates and contributing to the success and growth of their veterinary practice.
Learning Objectives:
- Define active listening and its importance in client interactions.
- Practice techniques to improve focus and presence during client communications.
- Identify the role of emotional intelligence in building client relationships.
- Utilize empathy to connect with clients and manage challenging encounters effectively.
Continuing Education (CE):
RACE #20-1156530
Category: Non-Medical
Hour(s): Veterinarians: 1.0 Veterinary Technicians: 1.0
*AAVSB Approved CE credit hours for all state and provincial boards in the United States & Canada*
Cost:
AAHA Members: Free
Non-Members: Free