Level:
Intermediate
TCM Section(s):
11.2. People and Performance Management
7.4. Resource Planning
Venue: 2022 AACE International Conference & Expo
Abstract: Workforce management is a key factor in organizational success. Unfortunately, human effort, at the heart of all productivity, is poorly understood because of its many levels of abstraction. This paper proposes a new conceptual framework to manage human effort. The new effort management theorem (EMT) defines the relationship between effort and workforce outcomes called ability, efficiency, and intensity. Within this framework, advanced effort management (AEM) analysis leverages EMT to provide: i) predictive forecasts for outcomes and inefficiencies, ii) aggregated forecasts throughout an organization, iii) the effort outcome window (EOW), which provides a unified visualization of all outcomes, iv) prescriptive interventions that optimize an entire workforce, and v) resultant impacts that change delivery, margins, and even wellbeing. Underlying all this is the outcome unity equation (OUE), where ‘ability x efficiency x intensity = 1’. This determines how many people an organization will need, have, and use. An example is provided that illustrates a scenario of project engineers in a San Francisco, Dallas and New York office. Their effort, outcomes and results are optimized thru EMT, AEM, EOW, and OUE. This in-depth approach allows managers to comprehend and communicate a workforce’s future. Effort management provides actionable insights necessary for making workforce decisions easier and for greatly improving workforce productivity and organizational success.
TCM Section(s):
11.2. People and Performance Management
7.4. Resource Planning
Venue: 2022 AACE International Conference & Expo
Abstract: Workforce management is a key factor in organizational success. Unfortunately, human effort, at the heart of all productivity, is poorly understood because of its many levels of abstraction. This paper proposes a new conceptual framework to manage human effort. The new effort management theorem (EMT) defines the relationship between effort and workforce outcomes called ability, efficiency, and intensity. Within this framework, advanced effort management (AEM) analysis leverages EMT to provide: i) predictive forecasts for outcomes and inefficiencies, ii) aggregated forecasts throughout an organization, iii) the effort outcome window (EOW), which provides a unified visualization of all outcomes, iv) prescriptive interventions that optimize an entire workforce, and v) resultant impacts that change delivery, margins, and even wellbeing. Underlying all this is the outcome unity equation (OUE), where ‘ability x efficiency x intensity = 1’. This determines how many people an organization will need, have, and use. An example is provided that illustrates a scenario of project engineers in a San Francisco, Dallas and New York office. Their effort, outcomes and results are optimized thru EMT, AEM, EOW, and OUE. This in-depth approach allows managers to comprehend and communicate a workforce’s future. Effort management provides actionable insights necessary for making workforce decisions easier and for greatly improving workforce productivity and organizational success.